How do I contact customer care?
If you have a question that is not answered on our site you can call Customer Care on the following:
Tel: +44 (0) 870 067 8838
How do I find a specific item?
We have designed the fredafashion.com website with two shopping modes in mind - browsing and instant gratification. While browsing you can enjoy the magazine content, then click and buy from photographs of items you like. Alternatively, if you know what you are looking for, use the SEARCH feature found on the tool bar, or the SHOP feature where you will find a menu of available choices broken down into categories such as coats, jackets, dresses, etc.
How do I know it will fit?
As you know, many countries have different sizing systems. In order to simplify things we have taken the time to interpret the various sizes British, French, Italian, and American into a standardized XXS, XS, S, M, L, XL and XXL system and a size chart is available on every product page. Should you be unhappy with the fit for a particular purchase you can return the item, or exchange it for a different size. Please follow the instructions listed under returns. View our Size Chart
How do I know what is in Stock?
All items shown are in stock unless the words "Sold Out" appear. From time to time items which have not yet arrived in stock will be available for advanced purchase. Please be aware that even if the product is in your shopping bag it isn't reserved and can be bought by another customer while you are browsing.
What if an item is out of stock?
If an item you are interested in is out-of-stock, please telephone a customer care representative to inform us of your interest.
You can contact us on:
Tel: +44 (0) 870 067 8838
How do I make a purchase?
Making a purchase is easy. Just follow these simple steps: Select your items, along with size and colour, and follow the simple prompts on screen. If you have any problems, please contact Customer Service on:
Tel: +44 (0) 870 067 8838
Can I order by phone?
If you wish to give your details to a Customer Care representative they will make the purchase for you by calling our customer care team.
You can contact us on:
Tel: +44 (0) 870 067 8838
What payment methods does FredaFashion accept?
We accept American Express, Visa, Master Card, Delta, and Switch debit cards.
Is it safe to use my credit card online at FredaFashion?
Our site is as secure as we can make it. We use PayPoint.net to process payments, please click here to view their site and security measures.
How will I know you received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. If your item(s) has been sold out in our warehouse, we will try our utmost best to locate the item(s) from our Matches stores. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. At which point you will receive a second email from us confirming your order. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
How can I track my order?
We ship all of our orders using DHL. When we dispatch your order for delivery you will receive a unique tracking number by email from DHL. Once in receipt of this reference number you can check the current status of your shipment by logging onto www.dhl.com Alternatively, you can email us on customercare@matchesfashion.com and we will track the order on your behalf.
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details please read the Matches terms and conditions statement. In order to register as a user of matchesfashion.com, we ask you to provide us with your name, mailing address and email address. We may use these details to inform you of new goods and services via email. If you do not wish to receive such emails, please send an email message to customercare@matchesfashion.com. In order to process credit card orders online we require additional information including your billing address, shipping address, telephone number, credit card number and credit card expiration date. We will use your billing and credit card information to process your order and inform you of its delivery only. Please note that Matches does not keep any of your details on the matchesfashion.com website, and therefore these details are protected from any breach of security on the matchesfashion.com website. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.
In what packaging will my goods be delivered?
At Matches we believe that the service you receive through purchasing online should be just as indulgent as shopping in one of our stores, therefore the packaging you receive your goods in is a huge priority for us. Your items will arrive in a luxurious set of packaging featuring our distinct Matches marbling, developed with artist Ann Muir.
Will FredaFashion have seasonal sales?
fredafashion, like offline shops, offers seasonal sales. You can be guided directly to the sale section by a category within the SHOP menu. Please note matchesfashion.com cannot guarantee that its prices will be equal to offline stores when they go on sale. Also, due to the exclusive nature of our stock, we cannot guarantee that an item will still be available for purchase late in the season.